Full Time Customer Service Rep

Full-Time Customer Service Lead  
We are looking for fun, friendly and outgoing people to join our team.

As a member of our customer service team you’ll be the first line of contact for our customers. You will learn loads of product knowledge and be able to advise our customers on our products and packages. You will be answering their calls, making bookings, responding to their emails, etc. You'll be based in our head office which is attached to our Edmonton location.

You'll need excellent communication skills, both written and spoken, as well as the ability to multi-task and deal with many balls in the air. Attention to detail is essential. We don’t believe in micro-managing, so you’ll need to be a self-starter.

Because we’re in the business of fun, the vast majority of interactions with customers are relaxed, friendly and relatively easy. There’s no hard selling or constant complaints here thankfully!

What does a Customer Service Team Member do?

• Answer incoming phone calls and return voicemails

• Respond to email inquiries daily

• Oversee online bookings

• Collect payments over the phone and online

• Respond in real time to online chats

• Other tasks as needed

About Us

Laser City is our main business, with 1 location in Edmonton and 2 in Calgary. As well as Laser Tag, we offer Mini Paintball (paintball for ages 8 to 12) and eSports. We host tons of birthday parties, youth groups, corporate events, and more. We also offer drop-in laser tag and day camps for kids. We’re in the business of providing fun experiences. Learn more about Laser City at https://www.lasercity.ca/

We have core values that help define who we are and why we're here. They are:

• Fun & Exciting

• Safety Always

• Innovation and Growth

• Bad Ass Products

• Give A Shit

• Awesome Customer and Employee Experience

• Community Give Back

Specifics

Hours - 32-40 hours a week

Schedule - Scheduled as needed throughout the week, no set days off

Location - South Edmonton, 5104 67 Ave

Anticipated Start Date - ASAP

Compensation - $16-18/hour based on experience

Not to mention all the free laser tag you can play!

Who is the role NOT for?

• Anyone who is unreliable or not dependable. We’re a small organization, so when someone decides not to come to work on Sunday because they partied too hard on the Saturday, it really hurts everyone.

Don’t be put off by these things though! Hopefully you’re the kind of person who looks at those and says “yeh, I hate those people too, I’m not like that, I’m awesome!”. In which case, read on and apply!

Must Have Experience

• Previous Customer Service Experience
  Dealing with the public isn't for everyone, so we need you to have had customer-facing roles in the past and know that you enjoy helping customers
• Previous Phone Experience
  Again, it's not for everyone, so we're looking for someone who has had to talk to customers on the phone in a previous role. It doesn't have to have been the focus of the job, but we don't want this to be the first time you've talked to people on the phone. Don't worry though, we don't make sales calls or have angry customers calling us!
• Previous Written Communication Experience (Email)
  Quite a lot of our customers email us, and we have to be able to reply back in a professional and efficient way. You could have gained experience from school or work for example

General  Requirements

• Genuine empathy for others, with a desire to understand and help

• Very coordinated and doesn't let things "slip through"

• Excellent computer and internet skills

• Happy, friendly and outgoing, with a positive "can do" attitude

• Flexible and adaptable

• Excellent communication skills (written and oral)

• General awesomeness

• Live in Edmonton or the surrounding area
• Easily able to get to our location (Reliable way to get to work. We have free parking, bussing is difficult so please check the routes, we don't want you to have to bus for 2 hours)

Please include something in the email too. Don't just send us an email saying "here's my resume". This is a very communication-heavy role, so if you send us a generic email that you send to everyone else, well, that probably won't look good. Tell us a little about yourself. Tell us a little about what you're looking for (hours, availability, etc). Tell us why you'd be awesome at this job.

Also, tell us if you're a dog or cat person (this it to see who reads everything....). If you can't do these simple things, you're not good at following directions, and that's a problem...

We genuinely look forward to hearing from you!