Part Time Customer Service Rep - Laser City

We are looking for fun, friendly and outgoing people to join our team!

As a member of our Customer Service Team you’ll be the first line of contact for our customers. You will learn loads of product knowledge and be able to advise our customers on our products and packages. You will be answering their phone calls, making bookings, responding to their emails, etc. You'll be based in our head office which is attached to our Edmonton location.

You'll need excellent communication skills, both written and verbal, as well as the ability to multi-task and deal with many balls in the air. Attention to detail is essential.

Because we’re in the business of fun, the vast majority of interactions with customers are relaxed, friendly and relatively easy. There’s no hard selling or constant complaints here thankfully!

What does a Customer Service Team Member do?

• Answer incoming phone calls and return voicemails

• Respond to email inquiries

• Oversee online bookings

• Collect payments over the phone and online

• Respond in real time to online chats

• Other tasks as needed

About Us

Laser City is our main business, with 1 location in Edmonton and 2 in Calgary. As well as Laser Tag, we offer Mini Paintball (paintball for ages 8 to 12) and eSports. We host tons of birthday parties, youth groups, corporate events, and more. We also offer drop-in laser tag and day camps for kids. We’re in the business of providing fun experiences. Learn more about Laser City at https://www.lasercity.ca/

We have core values that help define who we are and why we're here. They are:

• Fun & Exciting

• Safety Always

• Innovation and Growth

• Bad Ass Products

• Give A Sh*t

• Awesome Customer and Employee Experience

• Community Give Back

Role Specifics

Hours - 8-14 hours a week

Schedule - 1-2 evenings during the week, and 1 shift on the weekend.

Must be available Sundays all day, and 2 days during the week starting at or before 4pm.

This is a great part time job for University students!

Location - South Edmonton, 5104 67 Ave

Anticipated Start Date - ASAP

Compensation - $15-18/hour based on experience

Not to mention all the free laser tag you can play!

Who is the role NOT for?

• Anyone who is unreliable or not dependable. We’re a small organization, so when someone decides not to come to work on Sunday because they partied too hard on the Saturday, it really hurts everyone.

• Someone who hasn't worked in customer service in some capacity before. That could be working a retail or hospitality job, etc, but you must know that you enjoy dealing with the public. 

Don’t be put off by these things though! Hopefully you’re the kind of person who looks at those and says “yeh, I hate those people too, I’m not like that, I’m awesome!”. In which case, read on and apply!

Must Have Experience

• Previous Customer Service Experience
  Dealing with the public isn't for everyone, so we need you to have had customer-facing roles in the past and know that you enjoy helping customers

• Previous Phone Experience
  Again, it's not for everyone, so we're looking for someone who has had to talk to customers on the phone in a previous role. It doesn't have to have been the focus of the job, but we don't want this to be the first time you've talked to people on the phone. Don't worry though, we don't make sales calls or have angry customers calling us!

Bonus points / Nice to haves

• Previous Experience with Written Communication (Email)

  Lots of our customers email us, and we have to be able to reply back in a professional and efficient way. Let us know if you have experience with this, could be from work, school, volunteering, etc!

• Experience working in an office

  Sitting at a desk isn’t for everyone!

General Requirements

• Must be 18 years or older

• Genuine empathy for others, with a desire to understand and help

• Very organized and doesn't let things "slip through"

• Excellent computer and internet skills

• Happy, friendly and outgoing, with a positive "can-do" attitude

• Flexible and adaptable

• Excellent communication skills (written and verbal)

Additional Requirements

• Live in Edmonton or the surrounding area

• Easily able to get to our location (Reliable way to get to work. We have free parking, bussing is difficult so please check the routes, we don't want you to have to bus for 2 hours)

Please fill in the application form questions so we can get to know you! This is a very communication-heavy role, so if you send us a generic email that you send to everyone else, well, that probably won't look good. Tell us a little about yourself. Tell us a little about what you're looking for (hours, availability, etc). Tell us why you'd be awesome at this job!

Also, tell us if you're a dog or cat person (this is to see who reads everything....)!

We genuinely look forward to hearing from you!